Last updated November 7, 2024

Who We Are

This Privacy Notice for Vine Insights (doing business as Vine & Douglas Educational Consultants) (“we”, “us”, “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our websites at vineinsights.com and vinedouglas.com, or any website of ours that links to this Privacy Notice;
  • Use services at Vine Insights, a research, data analysis, advising and consulting company or Vine & Douglas Educational Consultants, an educational advising and consulting agency; and
  • Engage with us in other related ways, including any sales, marketing, or events.

Our website address is: https://vinedouglas.com.

Questions Or Concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do no use our Services. If you still have any questions or concerns, please contact us at policy@vinedouglas.com.

What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise wen you contact us. The personal information that we collect depends on the contact of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • contact preferences
  • contact or authentication data
  • billing addresses
  • debit/credit card numbers

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • educational data
  • financial data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by our payment processing vendor, Chase Merchant Services. You may find their privacy notice link here: https://merchantservices.chase.com/privacy-statement.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

  • log and usage data
  • device data
  • location data

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data, user behavior data, IP addresses, social media profiles, social medial URLs, and custom profiles, for purposes of targeted advertising and even promotion.

How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To delivery and facilitate delivery of Services to the user.
  • To respond to user inquiries and offer support to users.
  • To send administrative information to you.
  • To fulfill and manage your orders.
  • To request feedback.
  • To send you marketing and promotional communications.
  • To deliver targeted advertising to you.
  • To post testimonials.
  • To protect our Services, including fraud monitoring and prevention.
  • To evaluate and improve our Services, products, marketing, and your experience.
  • To identity usage trends.
  • To determine the effectiveness of our marketing and promotional campaigns.
  • To comply with our legal obligations.

When And With Whom Do We Share Your Personal Information?

We may need to share your personal information in the following situations:

  • Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition or all or a portion of our business to another company.
  • When we use Google Maps Platform APIs: we may share your information with certain Google Maps Platform APIs. Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak. This data helps Google Maps provide direction, but it is not always perfectly precise.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business partners: We may share your information with our business partners to offer you certain products, services, or promotions.

Do We Use Cookies And Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a “sale” or “sharing” under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below.

We may share your information with Google Analytics to track and analyze the use of the Services.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features of our Services.

How Long Do We Keep Your Information?

We only keep your personal information for as long as it is necessary for the purpose set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

What Are Your Privacy Rights?

Depending on your state or residence in the US or in some other regions such as the European Economic Area, United Kingdom, Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, if applicable, to data portability, and not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such request by contacting us. You may review, change or terminate your account at any time.

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us. You will then be removed from the marketing list. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Most web browsers and some mobile operating systems and mobile applications include a Do Not Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. California law requires us to let you know how we respond to web browser DNT signals.

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These right may be limited in some circumstances by applicable law. These rights are not absolute, and in certain cases, we may decline your request as permitted by law. To exercise these rights, you can contact us. Please refer to the contact details at the bottom of this document.

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that provide additional information for the purposes of verifying your identity and for security or fraud prevention purposes.

Do We Make Updates To This Policy?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Policy.

How Can You Contact Us?

If you have questions or comments about this notice, you may email us at policy@vinedouglas.com, fill out the contact form on this website, or write to us at Vine Insights, LLC, Springfield, IL, USA.